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TERMS&CONDITIONS

Please take the time to read through this information carefully.

Please note that by making a booking an appointment with Celebrate Life Methods (CLM in short) you are agreeing to our Terms & Conditions. You also agree to attend the appointment you have booked.

You can contact me via phone, email or text message from TUE to SAT between 10:00-20:00. If unavailable, you will be contacted in within 24hrs.

 

APPOINTMENTS

You can make an appointment with me in a number of ways including via my website or via phone call. Appointments are available for a variety of durations from 30 minutes to 90 minutes.

Upon making a booking, you will receive an email confirming all the important details, along with an email reminder.

PACKAGES, DEALS and PAYMENTS

All 3x packages are valid for 2 months from purchase date

All 6x packages are valid for 5months from purchase date

All 9x packages are valid for 7months from purchase date

All seasonal deals are valid for 2 months from purchase date

Payments can be done online, via payment link or cash. Payments must be done right away at the salon, in cash and via payment link.  

After receiving the payment link, packages or deals cannot be undone or cancelled and they must be paid and can not be refunded.

Invoices are available upon request, after the payment has been done.

CANCELLATIONS & LATE ARRIVALS

Please note and respect my 48hrs cancellation policy. It is a strict policy and I am not opening discussions and negotiations about it. The 48hrs cancellation policy applies in any and every case! Including last minute emergencies, sickness and COVID as well!

Cancellation Policy: 48 hours. Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, family or work emergencies, illness or adverse weather conditions.

I require a minimum of 48 hours notice to cancel an appointment. Failure to attend an appointment with less than 48 hours notice of cancellation will incur the charge for 50% of the original price of the session. This is because I may not be able to fill your appointment slot and still need to cover costs.

An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 3 days. Following a cancellation, payment must be received before any further massage bookings can be taken.

Same policy applies for package holders.

Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.

CONFIDENTIALITY

All client information and clinical records will be safeguarded by CLM and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

In order to prevent unauthorized access or disclosure, we employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.

HEALTH & SAFETY

CLM is qualified in First Aid and holds a professional and public indemnity insurance, for the services that they provide.

Due to the nature of massage and the need for close contact, CLM will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If the practitioner is unwell, suffering from a cold or virus, infection or general illness, they will not be allowed to work due to the risks of cross contamination. This may result in CLM contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health, especially without consulting with me beforehand. Please contact CLM via email at info@brigittadavid.com at the earliest opportunity to rearrange your appointment. If you are unwell and contact me to inform about your illness, please note that our CANCELLATION POLICY still applies.

CLM, will not be held responsible for the loss or damage of personal items during your time at the CLM premises.

Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.

CLM holds the right to refuse any treatment if a client is physically or verbally abusive towards the practitioner, or demonstrates inappropriate, aggressive, unkind or sexual behavior. Such behavior may result in a partial or total ban from CLM, and may also result in criminal proceedings.

COVID-19

When CLM resume appointments, there will be an additional declaration form to complete stating that:

  1. The client has not been in contact with anyone with Covid-19 in the last 14 days, to the best of their knowledge

  2. The client has not had any symptoms:

    • a recent onset of a new, continuous cough

    • a high temperature (typically over 37.8℃)

    • a loss of, or change in, normal sense of smell and / or taste

  3. Should the client contract the virus, or be contacted by the Track & Trace service and advised to self-isolate, they must inform CLM as soon as possible

  4. Depending upon the timing, CLM will need to contact  other clients possibly affected, and to self-isolate

DISCLAIMER

CLM provides massage therapy and bodywork, energy healing in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. The therapist will not diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep CLM up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

CLM may refuse to treat any client or part of their body with just and reasonable cause. CLM reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.

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